English
Spanish
Welcome to the Information Technology Services Helpdesk
Bladen Community College’s Information Technology Services Department is dedicated to providing a friendly, reliable, and innovative technology experience for every student, faculty, and staff member. Our team is committed to supporting learning and campus operations through dependable technical assistance, secure systems, and responsive service. Whether you need help with campus Wi-Fi, account access, classroom technology, or online resources, we’re here to ensure you have the tools and support needed for success. Let us know how we can help—your success is our priority.
IT Helpdesk – Building 2
[email protected] ~ (910) 879-5522
Please have student information (Student ID, username/email, etc.) ready.
Helpdesk/ID Machine physical hours:
Mon: 8:30-4:00, Wed: 8:30-4:00, Fri: 8:30-12:00
(If you need to schedule an in-person appointment outside of these hours,
please contact the IT department via email or phone.)
Moodle 24/7 Helpdesk –
(910) 550-1972
As a student, your BCC email address will consist of your first initial, middle initial, full last name, two-digit birth month, and two-digit birth day, followed by @mymail.bladencc.edu.
As an employee, your BCC email address will consist of your first initial and full last name, followed by @bladencc.edu.
For example, Jane S. Doe, born on Dec. 14, 1987, email address would be as follows:
[email protected] (student) [email protected] (employee)
Contact the BCC IT Helpdesk, Email: [email protected], Phone: (910) 879-5522
If we are busy at your time of calling, please leave a brief message with your name, a good callback number, and reason for calling.
You can reset your password via Microsoft’s Online Password Reset Tool.
Click Here to go to our Password Reset page which provides a link to the tool and a detailed overview of password reset requirements.
Your BCC password will allow you to access all myBCC Connect student services (e.g., BCC Email/Outlook, Moodle, Self-service, etc.)
Please do NOT share your login information with anyone.
Multifactor authentication (MFA) is a security measure and a way to verify your identity using more than just your username/email and password.
The college uses Microsoft’s free authenticator app, below is a video tutorial demonstrating how to set it up:
Mobile Version
Desktop Version
In the myBCC Connect portal, navigate to Self-service, click or tap on your username in the top right, and select “user profile”. In the top left, under your name, you should see your “Colleague ID”. This is your Student ID number.
If you have access to other services in the myBCC Connect portal (email, Moodle, etc.) try this: Completely sign out of your account then sign in again. When you sign in, enter your email and password before authenticating using the Microsoft authenticator app (or other preferred authentication method). If it skips your password and goes straight to authentication, click or tap on “sign in using password instead” or “sign in another way” and enter your password. Once you have signed in using your password, continue to authentication and you should then be able to access Self-Service.
Please report any suspicious emails, texts, or calls to the IT department via email at [email protected]
Note: We the (IT department) will NEVER send you an email or text notifying you of an impending account deletion, asking for sensitive information, or asking for money ever.
ID Badges can be made in Building 2. Inquire at the front IT Helpdesk. We operate the ID machine on Monday (8:30-4:00), Wednesday (8:30-4:00), and Friday (8:30-12:00).
Please have a copy of your registration with your classes, and proof of payment ready.
Please contact the Moodle 24/7 Helpdesk at (910) 550-1972
On the BCC website, navigate to myBCC Connect, and click or tap on the BCC Help Desk button. From here, select “Submit a ticket” and fill out the ticket submission form. Please give a detailed description of your issue, select the department your issue falls under in the “Category” field, and enter a good contact email address (this is where any ticket updates will be sent).
We are Happy to Serve You!